1. Purpose of this manual
PAIA gives people a right of access to records held by private bodies where the record is required for the exercise or protection of a right. This manual tells you what records we hold and how to request access to them. It is published on this website and available on request from our Information Officer.
2. The private body
| Item | Details |
|---|---|
| Registered name | PlantLynk (Pty) Ltd, registration number 2026/533874/07 |
| Trading as | GoDig |
| Registered address | 404 Peacehaven Road, Clearwater Flyfishing Estate, Pretoria, 0042, Gauteng, South Africa |
| Website | godig.co.za |
| info@godig.co.za | |
| +27 83 275 1350 |
3. Information Officer
The Information Officer is James Engelbrecht, contactable at info@godig.co.za. PAIA requests, POPIA data-subject requests, and questions about this manual all go to the Information Officer.
4. The Regulator's guide (s10 PAIA)
The Information Regulator has published a guide, in all official languages, on how to use PAIA. It is available from the Information Regulator (South Africa): inforegulator.org.za · enquiries@inforegulator.org.za · JD House, 27 Stiemens Street, Braamfontein, Johannesburg.
5. Categories of records we hold
- Company & statutory records: incorporation and CIPC documents, statutory registers, accounting and tax records (kept per the Companies Act and tax legislation).
- Hirer records: name, phone number, hire requests posted (machine, dates, site town), quotes received, bookings and their history, reviews given and received, and — where a hirer chose ID verification — a one-way hash and masked form of the ID number (the full number is not stored).
- Member company records: company and contact details, depot locations, machine categories, vetting documents (CIPC, ID, insurance where provided), membership status and billing history (EFT), quotes sent, bookings, reviews.
- Operational records: notification logs (WhatsApp/email delivery), support and dispute correspondence, security and rate-limiting logs.
- Website content: the public pages of godig.co.za (automatically available — no PAIA request needed).
6. How to request a record
- Use the prescribed request form (PAIA Form 02, available from the Information Regulator's website) and email it to info@godig.co.za.
- Identify the record clearly, state which right you seek to exercise or protect and why the record is required for it, and state the form of access you want (e.g. email copy).
- Fees are as prescribed by the PAIA regulations (a request fee plus reproduction costs may apply). Requesting your own personal information is free — that is a POPIA data-subject request, and you can make it by simply emailing the Information Officer, no form needed.
- We respond within 30 days as PAIA requires (extendable once by up to 30 days for large or complex requests, with notice).
7. Grounds on which access may be refused
PAIA requires or permits refusal in certain cases — chiefly: protecting another person's privacy (e.g. another user's phone number), commercial confidence of a third party (e.g. another company's quote details), records privileged in legal proceedings, and safety of persons. Where only part of a record is protected, we provide the rest.
8. Your POPIA rights
Separate from PAIA, POPIA gives you the right to know what personal information we hold about you, and to have it corrected or deleted — free, by emailing the Information Officer. See our Privacy Policy for the full description of what we process and why.
9. Remedies
If your request is refused and you disagree, you may lodge a complaint with the Information Regulator (details in section 4 above — complaints.IR@inforegulator.org.za) or apply to a court with jurisdiction.